nogo 88 – Privacy Policy

1 What Information We Collect

When you create an account on nogo 88 or use our services, we collect certain personal information. This information falls into two main types — what you provide directly, and what is collected automatically from your device or browser.

1.1 Information You Provide Directly

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• bKash, Nagad, Rocket, or bank account details (for processing transactions)
• Account login credentials

1.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and language settings
• Log data on which pages were visited on the site and for how long
• Information obtained from cookies and similar tracking technologies
• Transaction history and records of activity on the platform

We do not collect information from minors. This platform is only for persons aged 21 or above. If any minor's information reaches us, it will be deleted immediately.

2 Purpose of Using Information

nogo 88 uses collected information only for specific and legitimate purposes. The main reasons we use your information are set out below.

Purpose	Explanation
Account Management	To handle registration, login, and account security
Identity Verification	To confirm the age and identity of account holders (KYC process)
Transaction Processing	To accurately complete deposits and withdrawals
Customer Support	To resolve issues via live chat or email
Security and Fraud Prevention	To detect suspicious activity and keep accounts secure
Service Improvement	To analyse user experience and improve the platform
Legal Compliance	To comply with applicable laws and regulations

Your information will not be used for any purpose beyond those listed above. Your consent will be obtained before sending marketing messages, and you may withdraw that consent at any time.

3 Data Storage and Security

To protect your personal information, nogo 88 has put in place both technical and organisational security measures.

3.1 Technical Security

• Communication between your browser and our servers is encrypted using SSL/TLS technology
• Sensitive data in storage is protected with advanced encryption algorithms
• Firewalls and intrusion-detection systems are active to prevent unauthorised access
• Regular security audits and vulnerability assessments are carried out

3.2 Data Retention Period

Your information will be retained for as long as your account is active and for as long as required by legal obligations. Certain records may be kept after account closure due to legal requirements. Information that is no longer needed is deleted securely and permanently.

3.3 Staff Access

Only staff members who need access to your information as part of their work may do so. They operate under confidentiality agreements and receive regular data protection training.

4 Sharing Information with Third Parties

nogo 88 does not sell your personal information to any third party for commercial purposes. However, limited information may be shared in the specific situations below.

4.1 Service Provider Partners

Only the necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical services. These partners are bound by strict confidentiality agreements and may not use that information for their own purposes.

4.2 Legal Requirements

Information may be provided when required by a court order, a lawful request from an investigating authority, or applicable law. In such cases, only the minimum necessary information is disclosed.

4.3 Business Changes

In the event of a change in business ownership or a merger, user information may be transferred to the relevant party. You will be notified in advance in such cases.

4.4 What We Never Do

• Sell your information to advertisers
• Share information with unrelated third parties
• Use your information for marketing purposes without your consent

5 Cookies and Tracking Technologies

The nogo 88 website uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: To maintain login sessions and security — these cannot be disabled
• Functional Cookies: To remember your preferred language and settings
• Analytical Cookies: To understand which parts of the site are used most

5.2 Cookie Control

You can disable non-essential cookies from your browser settings. However, this may limit some functionality of the site. Most modern browsers offer detailed options for managing cookies.

6 Your Rights and Choices

You have clear rights over your personal information. nogo 88 respects these rights and helps you exercise them.

6.1 Right to Access and Correction

You have the right to know what information we hold about you and to request correction of any inaccurate information. Correction requests will be processed within 30 working days of receipt.

6.2 Right to Deletion

In certain circumstances you may request that your information be deleted. However, where legal obligations exist, it may not be possible to delete all information. Relevant guidance is also available in the Responsible Gaming section.

6.3 Right to Object to Processing

You may object to the use of your information for direct marketing purposes and may unsubscribe from marketing messages at any time.

6.4 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or by email. Our customer service team provides assistance in both Bengali and English, seven days a week, 24 hours a day.

7 International Data Transfers

nogo 88's servers and service providers may be located in various countries. When your information is transferred to another country, we ensure that equivalent protections are in place there. This includes contractual data protection clauses and technical security measures.

8 Protection of Children and Minors

nogo 88 strictly does not permit anyone under the age of 21 to register. We do not knowingly collect or process any information from minors. If an account is found to belong to a minor, it will be closed immediately and all associated information will be deleted.

If a parent or guardian suspects that their child has created an account on this platform, please contact our support team immediately.

9 Policy Changes and Updates

nogo 88 reserves the right to amend this privacy policy when necessary. If any significant changes are made, you will be informed via your registered email or through a platform notification. Continued use of the site after any changes will be taken to mean that you have accepted the updated policy.

To view the history of policy changes or to obtain a copy of a previous version, contact our support team. You can also learn more about the organisation and its values on our About Us page.

10 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our team can provide assistance in both Bengali and English.

You can also visit our FAQ page for answers to many common questions.